Rules & Regulations At Basswood Resort

Please read this policy carefully before making a reservation. By completing a reservation, the guest acknowledges and agrees to the cancellation, modification, deposit forfeiture, and refund terms outlined below.

1. Monthly and Extended-Stay Reservations
This section applies exclusively to reservations booked at a monthly rate and requiring a $500 deposit.
Refund eligibility is determined by the number of calendar days between the date the resort receives the cancellation request and the scheduled arrival date.

• 61 or more days before arrival: The $500 deposit will be refunded, less a $50 administrative fee. Total refund: $450.
• 31–60 days before arrival: 50% of the $500 deposit will be refunded. Total refund: $250.
• 30 days or fewer before arrival: The entire $500 deposit will be forfeited. Total refund: $0.
  
  

The $500 monthly reservation deposit is subject only to the cancellation terms in this section.
The $25 reservation fee and nightly cancellation penalties described in Section 2 do not apply to monthly reservations.

2. Nightly Reservations (Non-Monthly Stays)
This section applies to all reservations booked at nightly rates, including campsites and rental accommodations.
A $25 non-refundable reservation fee applies to every nightly reservation. This fee is retained by the resort if the reservation is canceled, regardless of how far in advance the cancellation occurs.

Cancellations Received More Than 30 Days Before Arrival

• The $25 reservation fee will be forfeited.
• All other payments made toward the reservation will be refunded.
  
  

Cancellations Received 30 Days or Fewer Before Arrival

• The $25 reservation fee will be forfeited.
• An additional amount equal to one night’s accommodation rate will be forfeited.
• Any payments exceeding these forfeiture amounts will be refunded.
  
  

For clarity: A cancellation received exactly 30 calendar days before arrival falls under the 30-days-or-fewer cancellation policy.

3. Reservation Modifications
Reservation modifications include changes to arrival dates, departure dates, assigned sites, accommodations, or the length of a reservation.
Modifications Requested More Than 30 Days Before Arrival
Date or site changes may be made without a modification penalty.
All changes are subject to availability.
Any difference in accommodation rates will apply.
A modification does not guarantee that the originally reserved rate, site, or accommodation will remain available.

Modifications Requested 30 Days or Fewer Before Arrival

• Requests to change arrival dates, departure dates, sites, or accommodations will be treated as a cancellation of the original reservation and creation of a new reservation.
• The original reservation will be subject to the applicable cancellation penalties.
• The new reservation will be subject to current rates and availability.
• Any applicable reservation fees will be charged for the new booking.
  
  

Reductions in Length of Stay

• Reducing the number of reserved nights 30 days or fewer before arrival constitutes a partial cancellation.
• All nights removed from the original reservation are non-refundable.
• The guest remains financially responsible for the original cost of those canceled nights, whether or not the guest occupies the accommodation.
  
  

Monthly reservation modifications are governed by the monthly cancellation terms in Section 1. Any reduction, date change, or rebooking of a monthly reservation that requires cancellation of the original booking is subject to the applicable monthly deposit forfeiture schedule.

4. No-Shows
A reservation is considered a no-show when a guest fails to arrive on the scheduled arrival date and has not notified the resort of a cancellation or received approval for a later arrival.

For nightly reservations:

• The $25 reservation fee is forfeited.
• 100% of the total cost of the reserved stay is forfeited.
• No refund or credit will be issued for any unused nights.
• The resort may release the reserved site or accommodation for rebooking.
  
  

For monthly reservations:

• The entire $500 monthly reservation deposit is forfeited.
• The reservation may be canceled and the reserved site or accommodation released for rebooking.
  
  

Failure to arrive does not automatically extend or reschedule a reservation.

5. Weather and Other Circumstances
Camping and outdoor recreation are subject to changing weather and environmental conditions.
No refunds, credits, or exceptions to the cancellation penalties will be granted because of:

• Rain, snow, wind, storms, or unfavorable weather forecasts.
• Changes in personal travel plans.
• Early departures or decisions not to use reserved accommodations.
• Other circumstances outside the resort’s reasonable control, except where otherwise required by applicable law.
  
  

6. Calculation of Cancellation Deadlines
To eliminate uncertainty regarding cancellation periods:

• All cancellation and modification deadlines are measured in calendar days, not business days.
• The scheduled arrival date, rather than the original booking date, determines the applicable cancellation period.
• A cancellation request is effective on the date it is received by the resort, not the date the guest sends or prepares it.
• Refund amounts apply only to payments actually received and are subject to the specific terms applicable to the reservation type.
• These policies apply regardless of whether a canceled site or accommodation is subsequently rebooked.
  
  

By making a reservation, the guest agrees to the applicable cancellation and refund policy.